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We've now made it super easy for you to log into your Boody account with a verification code sent directly to your email - no need to try and remember another password! To log in...

We&apos;ve now made it super easy for you to log into your Boody account with a verification code sent directly to your email - no need to try and remember another password!To log in, simply follow the steps below:1. Open the menu in the top left corner of your screen.<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2025101922-1a934350-053a-43ad-9339-4c483852ea14-account_.png" style="width: 300px;" class="fr-fic fr-dii"> *If you&apos;re on desktop, click &apos;Account&apos; in the top right corner of your screen.2. Click &apos;Login / Register&apos;.<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2025101922-b07a5eb1-a8f1-4677-b747-0fd23af6a8dd-account_0.png" style="width: 300px;" class="fr-fic fr-dii">3.&#xA0;A pop-up window will appear where you can enter your email address and click &apos;Sign In&apos;. You can also sign in using your Shop or Google account, but make sure it&apos;s the same email as your Boody account!<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2025101922-124908da-3a74-42b6-9169-3f343c205a55-account_1.png" style="width: 300px;" class="fr-fic fr-dii">4. You&apos;ll then receive an email with a 4-digit code to verify your identity and sign in.<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2025101922-31113d20-f893-4260-a123-d301a5e4d417-account_2.png" style="width: 300px;" class="fr-fic fr-dii">5. Enter your 4-digit code.<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2025101922-4f8d4bd7-3e22-4dac-b205-8ff1e13ddc32-account_3.png" style="width: 300px;" class="fr-fic fr-dii">5. That&apos;s it! You&apos;re now logged into your Boody account and can access your Rewards, Store Credit, Recently Viewed, Orders History, and Profile Details.<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2025101922-70eb0074-5c0b-4872-9fbb-3d35dfb860a4-account_4.png" style="width: 300px;" class="fr-fic fr-dii">*You&apos;ll remain logged in on the same device for 90 days unless you sign out. Should you have any questions, feel free to <a href="https://boody.eu/pages/contact-us" class="fr-strong fr-green">get in touch with our Community Happiness Team</a>!

How do I log into my Boody account?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help Monday - Friday, 9 AM to 5 PM BST.

Account

Boody UK & EU

Europe

Accounts & Rewards

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

Gift Card Terms and Conditions

How can I find out the balance of my gift card?

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Can I exchange an item if it doesn't fit?

How do I return an item?

Are returns free of charge?

What is Return Coverage/Checkout+?

What do I do if I have a faulty Boody product that I bought less than 6 months ago?

I returned my order, how long does it take for my exchange/return to be processed?

I have been refunded less than my original payment amount - why is this?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

There's an issue with my order, what do I do?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

Do you offer free shipping?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being "returned to sender", what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners or Sanitary Towels

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

What Certification does Boody have?

Sustainability & Ethics

My question isn’t covered!

Can I find Boody in a store?

General

What is The Lounge?

How do I join The Lounge?

What are the different tiers?

How can I earn points?

How do I earn points for leaving a review?

How do I redeem my points?

Can I redeem my points on everything?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

Can I transfer my points between stores?

Can I update the email address associated with my account?

Do points ever expire?

How is my tier determined?

Why have I moved down tier?

How do I move up tier?

The Lounge Terms and Conditions

The Lounge

Account & Rewards

I can’t use a promotional code I received, what should I do?

Do you sell gift cards?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

Can I change my delivery address?

Will I be charged duties/customs fees on my order?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Can you tell me more about Boody?