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Orders

I haven’t received my order confirmation, what should I do?

Thank you for choosing to shop sustainably and supporting Boody 💚🌱. Once you place an order, an order confirmation email is promptly sent to you.To find it in your inbox, please search for the subject line “Thank You. We are getting your order {ord

How can I check my order status?

We can’t wait for you to receive your new Boody and experience the ultimate comfort 💚🌱. You can check the status of your order by accessing our Self-Service menu and selecting ‘Track order”. If you have a Boody account - you can also check the stat

One of the items I received is incorrect and/or missing, what should I do?

Oh no! This isn’t good, but we’d really appreciate it if you could let us know about this by contacting our Community Happiness Team. Incorrect Item Received. To assist us in addressing this issue, please provide us with a photo of your parcel and th

Can I change or cancel my order?

While you’re browsing and shopping on our website, you have the flexibility to change your order by removing or updating items in your cart. However, please note that once your order is in our system, we strive for immediate dispatch to ensure you re