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We accept card payments via Airwallex with Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Discover, Diners Club, and Klarna. We also offer Express Checkout options with Shop Pay, PayPal Express, Google Pay, and Apple Pay.

We accept card payments via Airwallex with Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Discover, Diners Club, and Klarna.We also offer Express Checkout options with Shop Pay, PayPal Express, Google Pay, and Apple Pay.When purchasing from Boody, your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Your card details are never stored on the Boody website in any way and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorisation and authentication.

What payment methods do you accept?

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All pricing on boody.eu is displayed in Euros (EUR). Please be advised that the site does not change to show your local currency if you are purchasing internationally.

All pricing on <a href="https://boody.ey" rel="noopener noreferrer" target="_blank" class="fr-green fr-strong">boody.eu</a> is displayed in Euros (EUR).Please be advised that the site does not change to show your local currency if you are purchasing internationally.

What currency is the pricing on your website?

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To redeem your discount code, follow the steps below at checkout:. Locate the 'Discount code' field on the right-hand side of your screen. *If you are on mobile, click 'Show order summary' to expand to reveal the field...

To redeem your discount code, follow the steps below at checkout:Locate the &apos;Discount code&apos; field on the right-hand side of your screen<img src="https://attachments.gorgias.help/bpqx/hc/mw4p/information-boody-europe-checkout%20(8)-245de354-bc31-4883-b396-50afc7859b73.png" style="width: 900px;" class="fr-fic fr-dii">*If you are on mobile, click &apos;Show order summary&apos; to expand to reveal the field.&#xA0;Enter your code and click &#x201C;Apply&#x201D; to redeem. The code must be entered at checkout before completing the payment.&#xA0;Please note that discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc. To ensure you receive the discount associated with the code, kindly adhere to these conditions.

How can I use a promotional code?

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We’re sorry you’re having trouble redeeming your discount code. Rest assured, we're here to help!. A few things to note:...

We&#x2019;re sorry you&#x2019;re having trouble redeeming your discount code. Rest assured, we&apos;re here to help!A few things to note:&#xA0;- Only one discount code can be redeemed per order&#xA0;- Discount codes cannot be redeemed in conjunction with other promotions, discounts, or vouchers- Discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc.&#xA0;To ensure you receive the discount associated with the code, kindly adhere to these conditions. The Terms and Conditions are always listed in the email, and/or on our <a href="https://boody.eu/pages/promotions" rel="noopener noreferrer" target="_blank" class="fr-green fr-strong">Promotions page</a>.If you have followed all the terms mentioned above and encounter an error message when attempting to use your code, please take a screenshot of your cart, including the code you are trying to redeem.&#xA0;<a href="https://www.boody.eu/pages/help-center?hcUrl=%252Fen-GB%252Fcontact" class="fr-green fr-strong">Send this through to our Community Happiness Team</a>, and we&#x2019;ll investigate this for you!

I can’t use a promotional code I received, what should I do?

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You may have received a gift card from a friend, or for a return, or a store credit as compensation for an order cancellation or return...

You may have received a gift card from a friend, or for a return, or a store credit as compensation for an order cancellation or return.&#xA0;To redeem your gift card or store credit, follow the steps below at checkout:Locate the &apos;Discount code&apos; field on the right-hand side of your screen<img src="https://attachments.gorgias.help/bpqx/hc/mw4p/information-boody-europe-checkout%20(8)-0aebf89c-3615-4226-813d-b46c888bdc1f.png" style="width: 900px;" class="fr-fic fr-dii"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*If you are on mobile, click &apos;Show order summary&apos; to expand to reveal the field.Enter your unique gift card or store credit code and click &#x201C;Apply&#x201D; to redeem. The code must be entered at checkout prior to completing the payment.If your Gift Card or Store Credit&apos;s balance is insufficient to cover the total purchase amount, you will be prompted to provide your card details (or select an alternative payment method) to complete the payment for the remaining balance.

How do I pay using a gift card and/or store credit?

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What you could be seeing is a duplicate charge as an authorisation. To ensure that sufficient funds are available, banks commonly employ an authorisation hold for card transactions...

What you could be seeing is a duplicate charge as an authorisation. To ensure that sufficient funds are available, banks commonly employ an authorisation hold for card transactions - this involves authorising and validating funds for electronic transactions using a debit or credit card.&#xA0;Casual reminder that card payments typically take 3-5 business days to clear. Similar to contactless payments, where a payment may remain in a &#x2018;pending&#x2019; state for a few days before the amount is officially deducted from your account.&#xA0;If, after 5 business days, you notice that both transactions are listed as approved, please <a href="https://www.boody.eu/pages/help-center?hcUrl=%252Fen-GB%252Fcontact" class="fr-green fr-strong">contact our Community Happiness Team</a> so that we can investigate this further.

Why was I charged twice when purchasing through the website?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help Monday - Friday, 9 AM to 5 PM BST.

Account

Boody UK

Payments

Europe

I can’t use a promo code I received, what should I do?

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

Gift Card Terms and Conditions

How can I find out the balance of my gift card?

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Can I exchange an item if it doesn't fit?

How do I return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product that I bought less than 6 months ago?

I returned my order, how long does it take for my exchange/return to be processed?

I have been refunded less than my original payment amount - why is this?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

There's an issue with my order, what do I do?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

Do you offer free shipping?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being "returned to sender", what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners or Sanitary Towels

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

What Certification does Boody have?

Sustainability & Ethics

My question isn’t covered!

Can I find Boody in a store?

General

Do you sell gift cards?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

Can I change my delivery address?

Will I be charged duties/customs fees on international orders?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Can you tell me more about Boody?