If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help Monday - Friday, 9 AM to 5 PM BST.

Account

Boody UK & EU

For orders over &#xA3;50,&#xA0;Regular Shipping with Royal Mail is FREE and automatically applied at checkout. To be eligible for free shipping, the total price (after discounts have been applied) must be above &#xA3;50, please note this total does not include Gift Cards.

For orders over £50, Regular Shipping is FREE and automatically applied at checkout. To be eligible for free shipping, the total price (after discounts have been applied) must be above £50.

Do you offer free shipping?

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

Gift Card Terms and Conditions

How can I find out the balance of my gift card?

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Can I exchange an item if it doesn't fit?

How do I return an item?

Are returns free of charge?

What is Return Coverage/Checkout+?

What do I do if I have a faulty Boody product that I bought less than 6 months ago?

I returned my order, how long does it take for my exchange/return to be processed?

I have been refunded less than my original payment amount - why is this?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

There's an issue with my order, what do I do?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being "returned to sender", what should I do?

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody UltraLyte™?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners or Sanitary Towels

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

Can you tell me more about your fabrics?

Where is Boody made?

What Certification does Boody have?

Sustainability & Ethics

My question isn’t covered!

Can I find Boody in a store?

General

What is The Lounge?

How do I join The Lounge?

What are the different tiers?

How can I earn points?

How do I earn points for leaving a review?

How do I redeem my points?

Can I redeem my points on everything?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

Can I transfer my points between stores?

Can I update the email address associated with my account?

Do points ever expire?

How is my tier determined?

Why have I moved down tier?

How do I move up tier?

The Lounge Terms and Conditions

The Lounge

How do I log into my Boody account?

Account & Rewards

I can’t use a promotional code I received, what should I do?

Do you sell gift cards?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

Can I change my delivery address?

Will I be charged duties/customs fees on my order?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Can you tell me more about Boody?

Accounts & Rewards

Europe

Do you offer free shipping?Updated 6 days ago