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Orders placed on boody.co.uk are dispatched from our warehouse located in Essex, England.

Orders placed on <a class="fr-strong fr-green" href="https://boody.co.uk" rel="noopener noreferrer" target="_blank">boody.co.uk</a> are dispatched from our warehouse located in Essex, England.

Where is my order being sent from?

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Heads up! You are currently visiting the Boody UK website. We ship throughout the UK Mainland (including the Channel Islands and the Isle of Wight). If you’d like to ship outside of the UK, please use the drop-down menu in our navigation.

Heads up! You are currently visiting the Boody UK website.&#xA0;We ship throughout the UK Mainland (including the Channel Islands and the Isle of Wight).&#xA0;If you&#x2019;d like to ship outside the UK, please use the drop-down menu in our navigation.

Where do you ship to?

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For orders under £45 the below three options are available at checkout...

<table id="isPasted" style="width: 100%;"><thead><tr><th>Shipping Option</th><th>Delivery Time</th></tr></thead><tbody><tr><td style="width: 50.0000%;">Regular Shipping (Evri) for orders over &#xA3;45</td><td style="width: 50.0000%;">4 - 5 Business Days</td></tr><tr><td style="width: 50.0000%;">Regular Shipping (Evri) for orders under &#xA3;45 </td><td style="width: 50.0000%;">4 - &#xA0;5 Business Days</td></tr><tr><td style="width: 50.0000%;">Regular Shipping (Royal Mail)</td><td style="width: 50.0000%;">4 - &#xA0;6 Business Days</td></tr><tr><td style="width: 50.0000%;">Express Shipping</td><td style="width: 50.0000%;">2 - 4 Business Days</td></tr></tbody></table>

How long does shipping take?

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Of course! Once your order is dispatched, you will receive an email letting you know your order is on it’s way. This email will also contain your tracking number.

Of course! Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain your tracking number. Depending on what shipping option you selected, the tracking information will either be available through Evri, Royal Mail or DPD.

Can I track my order?

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This can be a tricky one! This can be done, but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address...

This can be a tricky one! This can be done but will depend on the status of your order.&#xA0;Please get in touch with our Community Happiness Team using the below Contact&#xA0;button to provide the new and complete delivery address.If the order hasn&#x2019;t been released for processing yet -&#xA0; Our team can do what we can to make the changes.If the order is already in process for shipment -&#xA0; Unfortunately, we aren&#x2019;t able to make any amendments at this stage.

Can I change the address of my order?

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We offer Express Shipping using a tracked service with a delivery photo (2 - 4 Business Days), at a flat rate of £6.95.

Yes, we do!&#xA0;We offer Express Shipping using a tracked service with a delivery photo (2 - 4 Business Days), at a flat rate of &#xA3;6.95.&#xA0;

Do you offer express shipping?

<table style="width: 100%;"><thead><tr><th>Shipping Option</th><th>Shipping Cost</th></tr></thead><tbody><tr><td style="width: 50.0000%;">Regular Shipping (Evri) for orders over &#xA3;45</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">Regular Shipping (Evri) for orders under &#xA3;45 </td><td style="width: 50.0000%;">&#xA3;4.50 </td></tr><tr><td style="width: 50.0000%;">Regular Shipping (Royal Mail)</td><td style="width: 50.0000%;">&#xA3;4.50 </td></tr><tr><td style="width: 50.0000%;">Priority Shipping</td><td style="width: 50.0000%;">&#xA3;6.95 </td></tr></tbody></table>To be eligible for free shipping, the total price (after discounts have been applied) must be above &#xA3;45, please note this total does not include Gift Cards.&#xA0;We ship throughout the UK Mainland (including the Channel Islands and the Isle of Wight).

What are your shipping costs?

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For orders over £45, Regular Shipping is FREE and automatically applied at checkout. To be eligible for free shipping, the total price (after discounts have been applied) must be above £45, please note this total does not...

For orders over &#xA3;45Regular Shipping is FREE and automatically applied at checkout. To be eligible for free shipping, the total price (after discounts have been applied) must be above &#xA3;45, please note this total does not include Gift Cards.

Do you offer free shipping?

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We want to assure you that your products have been handed over to the shipping carrier, and they will be your primary source for updates and estimated delivery times...

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has been handed over to our shipping carrier (Amazon, Royal Mail, or DPD), they will be your primary source for updates and estimated delivery times.&#xA0;We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order.&#xA0;If you haven&#x2019;t received any tracking updates within 5 business days after your parcel has been dispatched, please use the below Contact button to get in touch with our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

My order is missing/taking longer than expected, what should I do?

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If you are not home when your order is delivered, the courier will leave your parcel somewhere safe, if safe to do so, or drop it off with a neighbour. Kindly refer to your tracking page for any updates. If there is still no sign...

If you are not home when your order is delivered, the courier will leave your parcel somewhere safe, if safe to do so, or drop it off with a neighbour.&#xA0;Kindly refer to your tracking page for any updates.&#xA0;If there is still no sign of the parcel, please use the below Contact&#xA0;button to get in touch with our Community Happiness Team, with your order number, so we can investigate further with the courier.&#xA0;Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

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We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team, with your order number, so we can investigate further with the courier...

We&#x2019;re terribly sorry that the delivery of your order hasn&#x2019;t been as seamless as we&#x2019;d expected it to be.&#xA0;Please use the below Contact button to get in touch with our Community Happiness Team, with your order number, so we can investigate further with the courier and organise a replacement.&#xA0;Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.

My tracking has updated to “damaged in transit” and/or is being "returned to sender", what should I do?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help Monday - Friday, 9 AM to 5 PM BST.

Account

Boody UK

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

Gift Card Terms and Conditions

How can I find out the balance of my gift card?

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?