How do I exchange or return an item?Updated a month ago

To submit an exchange or return request, you will need your order number (this will start with EU or UE) and the postcode associated with your delivery address. 

Before proceeding with your request, we kindly ask you to review our Returns and Exchanges Policy here to verify you meet the criteria. 

If all is correct, we’ll kindly invite you to head over to our Returns and Exchanges Portal and follow the onscreen prompts.

You can use our Returns & Exchange Portal here to submit your request.

Once submitted, you'll be emailed a return label to print out.
Once your return has been processed by our Warehouse Team, your refund will be issued back to the original method of payment used to purchase your order, or if you select a gift card, you will be emailed instructions on how to use this.
If you requested an exchange, your new order will be processed, and a new order confirmation email will be sent to your inbox.

If you require assistance, kindly get in touch with our Community Happiness Team.