Sometimes, things just don’t work out. It happens!. You can return any item, excluding Final Sale items and Intimates, within 30 days of the date of delivery, as long as the item is unworn, unwashed, in original condition, and in undamaged packaging.
For health and hygiene, outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on opened underwear. This includes all Women's Briefs, Bikinis, G-Strings, Undershorts, Period & Leak-proof underwear, and Shapewear, as w
Yes, Bras are returnable for refund or exchange so long as they are presented in their original condition and undamaged packaging, as per our Return Policy. Our Bras can be tried on when received, however, we kindly ask to please try on items while n
Any Sale items that are not marked Final Sale are returnable, so long as they meet our Return Policy. Any item marked Final Sale is non-returnable for refund or exchange. E.g.
Yes, you can exchange an item for a different colour and/or size!. If you would like to swap an item for a different style, you can do so by selecting that you are returning the item. You will then have the option to Shop Now using your return credit
To submit an exchange or return request, you will need your order number (this will start with EU or UE) and the postcode associated with your delivery address. Before proceeding with your request, we kindly ask you to review our Returns and Exchange
All returns, for refund or exchange, are charged at €9.95. This fee will either be paid on the returns portal (for exchanges) or deducted from your refund (for refunds). Want more flexibility? At checkout, you’ll have the option to add Return Coverag
Oh no! This isn’t good, but we’d really appreciate it if you could let us know about this by contacting our Community Happiness Team. To assist us in addressing the issue, please provide us with a photo of the fault, along with the batch number of th
Our process is automated and goes off the scans from the barcode on your return label provided from our Returns and Exchanges Portal as your parcel makes its way back to us. Please be aware that only exchanges and returns submitted through our Portal
Our process is automated and goes off the scans from the barcode on your return label provided from our Returns and Exchanges Portal as your parcel makes its way back to us. While you can return multiple items from the same order, separate orders can
Label errors usually occur due to your shipping address being unrecognised by the shipping carrier, please try correcting your shipping address and refreshing the page. If the issue persists, kindly contact our Community Happiness Team and provide us