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Account

Boody UK

<p>If there is an issue with your order upon arrival, such as an item missing, or you have received the wrong item - we&apos;re so sorry about this.&#xA0;</p><p>Please contact our Community Happiness Team via email at <a class="fr-green fr-strong" href="mailto:customercare.uk@boody.com,">customercare.uk@boody.com,</a> or <a class="fr-green fr-strong" href="https://www.boody.co.uk/pages/help-center?hcUrl=%2Fen-GB%2Fcontact" id="isPasted" rel="noopener noreferrer" target="_blank">our Contact Form</a>, as soon as possible stating your order number and what the issue is, if possible please include photos of the issue.</p>

If there is an issue with your order upon arrival, ie there is an item missing, or you have received the wrong item - we're so sorry about this. Please contact our Customer Care Team on customercare.uk@boody.com as soon as possible stating your order number and what the issue is, if possible please include photos of the issue.

There's an issue with my order, what do I do?

Orders

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

Gift Card Terms and Conditions

How can I find out the balance of my gift card?

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Can I exchange an item if it doesn't fit?

How do I return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product that I bought less than 6 months ago?

I returned my order, how long does it take for my exchange/return to be processed?

I have been refunded less than my original payment amount - why is this?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

Do you offer free shipping?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being "returned to sender", what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners or Sanitary Towels

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

What Certification does Boody have?

Sustainability & Ethics

My question isn’t covered!

Can I find Boody in a store?

General

I can’t use a promotional code I received, what should I do?

Do you sell gift cards?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

Can I change my delivery address?

Will I be charged duties/customs fees on international orders?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Can you tell me more about Boody?

Europe

There's an issue with my order, what do I do?Updated a year ago