Shipping & Delivery

Where is my order being sent from?

Orders placed on boody.eu are dispatched from our warehouse located in Essex, England. Our warehouse operates Monday to Friday, excluding Public Holidays.

Where do you ship to?

Heads up! You are currently visiting the Boody Europe website. We ship to the following countries:. For delivery to the United Kingdom, please head over to boody.co.uk. For delivery to Norway, please head over to boody.no. For delivery to Denmark, pl

How long does shipping take?

From dispatch, your order should reach you within 5 - 11 business days, depending on your shipping country.Please note these are only estimates provided to us by our shipping partners. Netherlands, Belgium, and Germany. Luxembourg and France. Ireland

Can I track my order?

Of course!Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain a link to your tracking page. You can also head over to our Self Service Portal here to confirm if your order h

Can I change my delivery address?

This can be a tricky one!. This can be done and will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address. If the order hasn’t been released for processing yet - Our team can

Do you offer express shipping?

We sadly do not offer Express Shipping at this time, but rest assured, your order will be dispatched using the fastest delivery method!. For more details, kindly get in touch with our Community Happiness Team.

Will I be charged duties/customs fees on international orders?

Orders placed on boody.eu are dispatched from our warehouse in Essex, England. Please note that orders exceeding €150 will incur additional customs charges at checkout. Duties and taxes will be shown and charged at checkout, ensuring a smooth deliver

What are your shipping costs?

The minimum for our free shipping threshold will depend on your shipping destination. Netherlands, Belgium, and Germany. Luxembourg, France, Ireland, and Spain. Czechia, Austria, Poland, Slovenia, Hungary, Slovakia, and Monaco. Lithuania, Italy, Latv

My order is missing/taking longer than expected, what should I do?

Once your order has been handed over to our shipping carrier (Deutsche Post), they will be your primary source for updates and estimated delivery times. We highly recommend signing up for notifications through the provided tracking page, as it will a

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

If you are not home when your order is delivered, the courier will leave your parcel somewhere safe, if safe to do so, or drop it off with a neighbour. Kindly refer to your tracking page for any updates. If there is still no sign of the parcel, kindl

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Kindly get in touch with our Community Happiness Team with your order number, so we can investigate further with the courier and organise a replac