What is your Exchange/Return Policy?
Sometimes, things just don’t work out. It happens! You can return any item with the exception of Final Sale items and Underwear (excluding Bras), within 30 days of the date of purchase.
All articles
Returns, Exchanges, & Refunds
Sometimes, things just don’t work out. It happens! You can return any item with the exception of Final Sale items and Underwear (excluding Bras), within 30 days of the date of purchase.
Can I return Underwear?
Outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on intimate underwear, this includes all women's briefs, g-strings, period & leak proof underwear, and all men's boxers & briefs - this is for hygiene and...
Can I return a Bra?
Yes, all Bras are returnable for refund or exchange so long as they are presented in their original condition and undamaged packaging, as per our Exchanges and Returns Policy.
Can I return a Sale item?
Any Sale items that are NOT marked Final Sale, are returnable, so long as they meet the returns conditions set out in our T&Cs. Any item marked FINAL SALE is non-returnable, for refund or exchange.
Can I exchange an item if it doesn't fit?
Yes, you can exchange an item for a different colour or size on our Returns Portal. To return an item for an exchnage please head to our Returns Portal and follow the onscreen prompts, ...
How do I return an item?
To return an item for a refund please head to our Returns Portal and follow the onscreen prompts.
Are returns free of charge?
All returns, for refund or exchange, are charged at £3.00. This fee will either be paid on the returns portal (for exchanges) or deducted from your refund amount (for refunds).
What do I do if I have a faulty Boody product that I bought less than 6 months ago?
Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by reaching out to our Community Happiness Team. To assist us in addressing the issue, please provide us with a photo of the fault, along with your order...
I returned my order, how long does it take for my exchange/return to be processed?
While our Warehouse Team will aim to process all returns as soon as possible, it can take up to 21 days to receive and complete your return - for both refund or exchange.
I have been refunded less than my original payment amount - why is this?
All refunds are charged at £3.00 to cover the cost of the returns postage. This fee will be deducted from your final refund amount. For more details, please see our complete Returns and Exchanges Policy.
How can I track my return?
You can check the status of your return using the link in your return confirmation email - click ‘View your return’.
Can I group two or more orders under the same return?
Our returns process is all automated (Woo! Technology!) and is connected to the barcode on your returns label, provided from our Return and Exchange Portal that is then connected to a specific order number. With this in mind, when your return...
I have an issue generating my return label, what should I do?
Label errors usually occurred due to your shipping address being unrecognised, please try reloading the page and correcting your shipping address. If the issue persists, please contact our Community Happiness Team and...